LibreCamHelp

Troubleshooting

Check cellular settings for photo and video uploads

For Crew, Subs · Phone app · Use the phone that took the photos

Check whether your phone is waiting for Wi-Fi, then get help if uploads remain stuck.

Check your cellular upload settings

  1. Tap your initials at the top right of Projects. Account opens.
  2. Under Allow cellular data for, check that Photo uploads is on.
  3. If you took videos, check Video uploads too. Uploading over cellular uses your mobile data.

The app explains it this way: "Anything turned off waits for Wi-Fi. Photos and videos stay safe on this phone until they upload."

Background downloads is for downloads, not uploads.

If uploads remain stuck

  • Move to a spot with signal or Wi-Fi. Leave the photos on the phone. Don't delete them or reinstall the app.
  • See Get help with LibreCam.

Still stuck? Get help with LibreCam.

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